FAQ's

Check below for the answers to some of our most frequently asked questions!

For ticket enquiries please contact your ticket provider directly.
For FLOW: admin@ticket-flow.io
For Skiddle: custcare@skiddle.com

If you can't find the answer you're looking for below pop our customer services team an email on info@theparkseries.co.uk
You can also reach our team on Whatsapp: +44771 231122

VIP Tickets

The VIP area is the perfect way to experience The Park Series. You will be given access to our exclusive VIP area which boasts a cocktail bar, upgraded toilets for vip use only. A viewing garden and a chance to rub shoulders with some of the city’s most influential people. If you’d like to purchase VIP tickets or upgrade and need a little more information and support. Please drop us an email at info@theparkseries.co.uk and include your phone number and our VIP team will give you a call to assist. Look forward to seeing you on the day.

When will I receive my ticket?

Your ticket confirmation will be emailed to you within 24 hours after purchase, and your QR code will be released to you no later than 24 hours before the event. If you do not receive it please check spam and junk mail and if not please contact your ticket provider directly. For FLOW Tickets: admin@ticket-flow.io or Skiddle: custcare@skiddle.com and they will assist you.

Problem with tickets?

Please email admin@ticket-flow.io or custcare@skiddle.com for all ticketing queries and they will get back to you as soon as possible.

What are the opening and closing times?

Please check the entry times stated on your ticket. Last entry times vary per event. Unfortunately we will not be able to offer re entry to the site due to licensing conditions and maintaining customer safety.

Can I bring a bag/suitcase?

Only bags smaller than an A4 size will be permitted on site. All bags will be subject to search on entry.

What age do you need to be?

This is an over 18’s event unless otherwise stated. Ticket holders will have to produce valid ID upon entering the festival.

Where is The Park Series?

The Park Series is hosting the following shows in 2026:

Friday 22nd May - JLS in Brighton

Friday 12th June - Aitch in Leicester

Saturday 13th June - Madness in Leicester
Sunday 14th June - DJ Spooney in Leicester
Friday 24th July - Becky Hill in Hitchin

Saturday 25th July - James Arthur in Hitchin

Sunday 26th July - JLS in Hitchin

More artists and locations to be announced very soon!

What can I and can’t I bring?

If you are in possession of illegal substances you may be arrested. Prohibited Items List

Illegal substances. – We operate a zero tolerance on drugs/legal highs – Laughing gas is illegal and will not be tolerated Glass (of any kind) Any item which may reasonably be considered for use as a weapon (including penknives and cutlery) No food or alcohol Personal portable toilets Camping gas canisters Generators of any kind Bean bags & inflatable chairs / loungers Spray cans Laser equipment or pens Fireworks / flares Aerosoles Soft drinks (other than sealed water) Chairs of any kind Umbrella Disposable Vapes

Is there parking?

There will be no parking on site. There is parking in nearby facilities.

Can I leave the site and return?

Unfortunately due to our licensing conditions and customer safety there is no leave and return policy permitted. Once you have entered site your ticket will be scanned and no longer valid for a re entry.

How much alcohol can I bring?

No drinks will be allowed onto the festival site. Our security will be checking bags on entry to confiscate any prohibited items. Any other contraband that is found on your person will also be taken away.

Will there be cash points?

There are no cash points available on site, but cash is accepted at the events.

What forms of ID do you accept?

To gain entry to the the event, you must present a valid, original form of photo identification. We will be accepting the following types of ID:

Current UK or overseas driving licence (full or provisional photocard)
Current UK or overseas passport
Valid national ID card (overseas only)
UK 18+ PASS-accredited ID card
Young Scot Card
Ireland Age Card
Armed Forces ID card

Please note:

Photocopies or photos of ID will not be accepted. Only original documents are valid.
This is in line with the national Challenge 25 policy.
Bars on-site will operate their own Challenge 25 checks and manage their own policies accordingly.

If you have any further queries regarding ID requirements, please contact info@theparkseries.co.uk

What disabled access to you have?

We are committed to making our events as accessible and inclusive as possible.

An accessible viewing platform will be available at the event, alongside accessible bar service and dedicated disabled toilet facilities. Please note that access to the viewing platform is on a first come, first served basis. If seating is essential for your comfort and experience, we strongly advise you to contact us in advance so we can do our best to make appropriate arrangements should a space on the platform not be available.

We also offer complimentary carer tickets for eligible customers. If you require a carer ticket or any additional assistance, please contact us at info@theparkseries.co.uk prior to the event or drop the team a whatsapp message on +447710 231122.
Alternatively, our event stewards will be available on the day to help wherever possible.

Your comfort and safety are important to us, and we’ll always do our best to support your needs.