The VIP area is the perfect way to experience The Park Series. You will be given access to our exclusive VIP area which boasts a cocktail bar, upgraded toilets for vip use only. A viewing garden and a chance to rub shoulders with some of the city’s most influential people. If you’d like to purchase VIP tickets or upgrade and need a little more information and support. Please drop us an email at info@theparkseries.co.uk and include your phone number and our VIP team will give you a call to assist. Look forward to seeing you on the day. 

Your ticket confirmation will be emailed to you within 24 hours after purchase, and your QR code will be released to you no later than 24 hours before the event. If you do not receive it please check spam and junk mail and if not please contact your ticket provider directly. 

Please check the entry times stated on your ticket. Last entry times vary per event. Unfortunately we will not be able to offer re entry to the site due to licensing conditions and maintaining customer safety.

Only bags smaller than an A4 size will be permitted on site. All bags will be subject to search on entry.

This is an over 18’s event unless otherwise stated. Ticket holders will have to produce valid ID upon entering the festival.

If you are in possession of illegal substances you may be arrested. Prohibited Items List

Illegal substances. – We operate a zero tolerance on drugs/legal highs – Laughing gas is illegal and will not be tolerated Glass (of any kind) Any item which may reasonably be considered for use as a weapon (including penknives and cutlery) No food or alcohol Personal portable toilets Camping gas canisters Generators of any kind Bean bags & inflatable chairs / loungers Spray cans Laser equipment or pens Fireworks / flares Aerosoles Soft drinks / Chairs of any kind / Umbrella Disposable Vapes

There will be no parking on site. There is parking in nearby facilities.

Unfortunately due to our licensing conditions and customer safety there is no leave and return policy permitted. Once you have entered site your ticket will be scanned and no longer valid for a re entry.  

No drinks will be allowed onto the festival site. Our security will be checking bags on entry to confiscate any prohibited items. Any other contraband that is found on your person will also be taken away.

There are no cash points available on site, but cash is accepted at the events.

To gain entry to the the event, you must present a valid, original form of photo identification. We will be accepting the following types of ID:

Current UK or overseas driving licence (full or provisional photocard)

Current UK or overseas passport

Valid national ID card (overseas only)

UK 18+ PASS-accredited ID card

Young Scot Card

Ireland Age Card

Armed Forces ID card

Please note:

• Photocopies or photos of ID will not be accepted. Only original documents are valid.
• This is in line with the national Challenge 25 policy.
• Bars on-site will operate their own Challenge 25 checks and manage their own policies accordingly.

If you have any further queries regarding ID requirements, please contact info@theparkseries.co.uk

We are committed to providing an inclusive experience for all our visitors. That’s why we’re proud to support the Access Card Scheme, a nationally recognised system that simplifies access for visitors with additional needs. 

Applying for Accessible Facilities 

Before you apply, make sure you have: 

• Your ticket booking reference. Please do not complete this application form until you have purchased your ticket.  

• An Access Card or a Park Series Digital Access Pass (DAP) 

Step 1 – Buy Your Event Tickets 

If you’re having trouble with what package would work best for you. Please get in touch with Info@thefestivalgroupsuk.com 

Please first go and book your ticket through our booking page first before continuing on with the next steps. 

Step 2 – Complete the Accessible Facilities Request Form 

Complete the Park Series Accessibility Facilities Request Form using your ticket booking reference and your Access Card or Park Series Digital Access Pass ID number. 

Guidance: 

• Please ensure your personal details match those shown on your Access Card or Park Series Digital Access Pass, including the spelling of your name. If the details don't match, your application may be delayed. 

• 
  

Step 3 – Get Your Access Card or Digital Access Pass 

You'll need either: 

• An Access Card or a Park Series Digital Access Pass 

If you don't already have one, you can register for a free Apply here Here 

Please note that registering for an Access Card or Digital Access Pass does not automatically apply you for accessible facilities. You'll still need to complete the Accessible Facilities Requests Form. 

Step 4 – Receive Your Confirmation 

Our Accessibility Team will review your application and email you once it has been processed, confirming which accessible facilities have been approved. 

If you have any questions about the process please check our FAQs or contact us 

FAQS  

Park Series FAQS 

Contact us at Accessibility@thefestivalsgroupuk.com

Raised Viewing Platform 

• The Raised Viewing Platform has limited capacity and is allocated as part of the application process. 

• If your application is approved, your allocated facility will be reserved for you on the day of the event. 

• If your preferred facility reaches capacity, we'll contact you before the event to discuss suitable alternatives. 

Essential Companion Tickets 

• An Essential Companion ticket is available for customers who are unable to attend the festival safely or independently without support. 

• Your Essential Companion must be willing and able to assist with your access requirements throughout the event, including in the unlikely event of an emergency or evacuation. 

• If your Access Card or Park Series Festival Digital Access Pass includes the Essential Companion (+1) symbol, you'll be eligible for one complimentary Essential Companion ticket. 

Accessible Entry Lanes 

• Accessible entry lanes are lanes reserved for those who have been granted this through the application process.  

• These tend to be shorter queues, meaning less time standing in queues to get into the festival  

Accessible Toilet Passes 

• The Accessible Toilet passes are claimed by completing the accessibility application. 

• Disabled toilets are located throughout the festival arena and are located next to the portaloo stations at the event. 

Assistance Dogs 

• We do allow assistance dogs at this event.  

• We ask that the dog is appropriately trained and is controlled by the owner at all times.  

• This is a large scale festival and dogs are not usually permitted due to the scale of the festival and the risks that can be caused to the dog and other attendees.  

Visual Information 

For our guests who find accessing visual information a barrier, please get in contact to let us know if you need alternative formats/guidance. If you need help to do this, or it in an alternative format please contact James on 07727304695 who will pass on your details to the Access Team for a call back. When at the festival, there will be large print programmes if requested in advance. 

Strobes 

Please note that strobe effects may be used at this event. However, there will not be any specific announcements prior to their use. 

Medical Services and Welfare Area 

We have an onsite Medical Tent with trained First Aiders should customers need this service.   

++++++++

Why This Change?  

We are committed to making our services as accessible as possible and ensuring we understand and can effectively meet the diverse needs of our customers with disabilities. By working with Nimbus Disability and their recognised and award-winning Access Card Scheme, we can:  

• Provide a more consistent and reliable way to assess and accommodate access requirements.  

• Ensure our staff can provide appropriate support based on validated access needs. 

• Help protect access provisions from potential misuse.  

Our commitment to accessibility remains unchanged, and our friendly team is still here to support you if you have any questions or need assistance. For further support, please contact accessibility@festivalgroupsuk.com 

 ++++++++

Who is Nimbus Disability? 

We've chosen to pass the registration scheme to the same organisation that runs the 'Access Card'. Nimbus Disability is a social enterprise and an organisation run by and for disabled people, and is recognised as a lead authority on accessible ticketing in the UK. 

+++++++++

Don’t have an Access Card? 

You can apply for one of 2 options: 

Free Park Series Digital Access Pass 

• You can submit a free application for a Digital Access Pass via Nimbus. 

• As part of the application, you will need to provide relevant evidence and a narrative about your access requirements, allowing Nimbus to allocate the appropriate symbols representing the barriers you face.  

• Once your application is approved, your Digital Access Pass will be valid for three years. You will receive a digital ID number.  

• You can use your Digital Access Pass ID Number to access facilities and make bookings with Park Series. 

Access Card 

It costs just £15 for three years, you can choose to upgrade your free registration to a full Access Card through the application process.  

• You will receive a physical card in the post, which can be used as proof of access requirements and is recognised by thousands of venues and events across the UK and internationally. 

• The Access Card features symbols that discreetly highlight the barriers you face and the reasonable adjustments you may need, such as level access, essential companion, or assistance with visual or auditory information.  

• Presenting your Access Card or its unique identification number can often reduce the need for repeated explanations and the submission of extensive personal documentation.  

• The Access Card can also work online with ticketing systems to unlock necessary access facilities.   

When you register, Nimbus Disability will handle all your information securely and safely without us ever having cause to see the details behind why you need accessible seating and ticketing options. 

Once you've registered, Nimbus will then provide you with a unique ID number on your Digital Access Pass or Access Card. If the +1 or +2 is allocated, you can use this to book Essential Companion tickets. 

Apply now here 

If you are not able to use online forms and would be unable, because of the nature of your impairment, to access online sales, you are still requested to register. Nimbus will be able to assist with telephone application on 0330 808 5108. 

For more information, please see their FAQs at https://knowledge.accesscard.online/