IMPORTANT FAQS

Can I bring a bag/suitcase?
Only bags smaller than A4 size will be permitted on site. All bags will be subject to search on entry.

​

What age do you need to be to attend Aitch?
This is strictly an 18+ event. Ticket holders will have to produce valid ID upon entering the festival.

​​​

What can I and can’t I bring?

You are permitted to bring a bag that is no bigger than A4 in size.

If you are in possession of illegal substances, you may be arrested.

 

Prohibited Items List:

Illegal substances. – We operate a zero tolerance on drugs/legal highs – Laughing gas is illegal and will not be tolerated / Glass (of any kind) / Any item which may reasonably be considered for use as a weapon (including penknives and cutlery) / No food or alcohol / Personal portable toilets / Camping gas canisters / Generators of any kind / Bean bags & inflatable chairs or loungers / Spray cans / Laser equipment or pens / Fireworks or flares /  Aerosoles / Soft drinks (other than sealed water) / Chairs of any kind / Golf Umbrellas / Disposable Vapes

​

Is there parking?
There will be no parking on site. There is parking in nearby facilities, we recommend the following:

The closest multi-story car park is NCP
122 Whinbush Road
Hitchin
SG5 1PN
England

​

Can I leave the site and return?
Unfortunately, due to our licensing conditions and customer safety, there is no leave and return policy permitted. Once you have entered the site, your ticket will be scanned and no longer valid for a re entry.  

​

How much alcohol can I bring?
No drinks will be allowed onto the festival site. Our security will be checking bags on entry to confiscate any prohibited items. Any other contraband that is found on your person will also be taken away.

​

Will there be cash points?
There are no cash points available on site, but cash is accepted at the events.

​

What forms of ID do you accept?
To gain entry to the event, you must present a valid, original form of photo identification. We will be accepting the following types of ID:

Current UK or overseas driving licence (full or provisional photocard)

Current UK or overseas passport

Valid national ID card (overseas only)

UK 18+ PASS-accredited ID card

Young Scot Card

Ireland Age Card

Armed Forces ID card

Please note:

Photocopies or photos of ID will not be accepted. Only original documents are valid.

This is in line with the national Challenge 25 policy.

Bars on-site will operate their own Challenge 25 checks and manage their own policies accordingly.

If you have any further queries regarding ID requirements, please contact info@theparkseries.co.uk​

​

What disabled access do you have?
We are committed to making our events as accessible and inclusive as possible.

An accessible viewing platform will be available at the event, alongside accessible bar service and dedicated disabled toilet facilities. Please note that access to the viewing platform is on a first come, first served basis.

​​

We also offer complimentary carer tickets for eligible customers. If you require a carer ticket or any additional assistance, please contact us at info@theparkseries.co.uk prior to the event or drop the team a whatsapp message on +447710 231122.

Alternatively, our event stewards will be available on the day to help wherever possible.

Your comfort and safety are important to us, and we’ll always do our best to support your needs.